Sladegreen Storage Terms and Conditions

These Terms and Conditions govern the provision and use of Sladegreen Storage services. By making a booking, placing items into storage, or using any associated storage facility or service, the customer agrees to be bound by these terms in full. These terms are intended to set out the expectations of both parties, to protect stored goods, and to ensure that the service is used lawfully, safely, and fairly. Please read this document carefully before confirming any booking.

1. Interpretation and scope

In these terms, references to “we”, “us”, and “our” mean the storage provider operating under the Sladegreen Storage name. References to “you” and “your” mean the individual or business making the booking and any person authorised to act on their behalf. These terms apply to all short-term and long-term storage arrangements, whether the service is provided on a self-storage basis, a managed storage basis, or through any related facility or arrangement agreed in writing.

2. Booking process

All bookings for storage at Sladegreen must be made in advance and are subject to availability. A booking is not confirmed until we have received the required details and any applicable payment or deposit. You must provide accurate information at the time of booking, including your name, address, contact details, and any information reasonably required to assess the suitability of the storage unit or service. We may refuse or cancel a booking where the information supplied is incomplete, misleading, or indicates that the proposed use would breach these terms or applicable law.

Where identification is required, you agree to provide valid proof of identity and, where relevant, proof of address before access is granted. We may also ask for details about the nature of the goods to be stored. The booking process may include acceptance of a written quotation, completion of a hire agreement, and acknowledgment of key rules relating to access, security, prohibited items, and payment. Any special arrangements agreed during the booking process will only apply if confirmed by us in writing.

3. Access and use of the storage service

You are responsible for ensuring that all goods stored remain within the permitted dimensions, weight limits, and usage conditions of the chosen space. Unless agreed otherwise, the storage unit or space may only be used for storage and not for occupation, business trading, or any unlawful activity. You must not use the service in a way that interferes with other customers, compromises security, or damages the premises, equipment, or property of others. We may suspend or restrict access where necessary for safety, maintenance, legal compliance, or non-payment.

4. Payments and charges

All fees, including storage charges, deposits, administration fees, and any other agreed charges, must be paid in accordance with the payment schedule provided at the time of booking or stated on the invoice. Sladegreen Storage charges may be payable in advance, and continued access to the storage facility may depend on prompt payment. Payments must be made in cleared funds by the methods we accept from time to time. If a payment is declined, reversed, or not received when due, we may charge reasonable late fees, interest, or administrative costs where permitted by law.

We reserve the right to review our pricing periodically and to vary charges on notice for ongoing storage arrangements, provided any change is communicated in accordance with the notice period set out in the agreement or otherwise required by law. Any additional services requested by you, including handling, relocation, packaging, or extended access support, may be charged separately. You remain responsible for all charges incurred in relation to your account, including where the account is used by an authorised representative.

5. Cancellations and termination

You may cancel a booking before the storage period begins, subject to any non-refundable charges disclosed at the time of booking. If you wish to end a storage agreement after commencement, you must give written notice in accordance with the agreed notice period. Unless a different arrangement has been confirmed, charges already paid are not refundable for periods during which the space was available to you. We may also terminate or suspend the service immediately if you breach these terms, if you store prohibited goods, if you fail to make payment, or if continued storage would create a risk to persons, property, or legal compliance.

6. Customer obligations

You must pack, label, and secure your items suitably for storage, taking into account the nature of the goods and the likely duration of storage. You are responsible for ensuring that items are fit for storage and that they do not leak, emit fumes, attract pests, or otherwise create damage. Unless we have agreed to handle goods on your behalf, we do not inspect or verify the condition of items placed into storage. You should maintain your own records of what has been stored, including photographs, inventories, and proof of value where appropriate.

7. Prohibited items and waste regulations

Storage may not be used for any item that is illegal, stolen, hazardous, flammable, explosive, toxic, contaminated, perishable, alive, or otherwise unsuitable for storage. This includes, without limitation, controlled drugs, unlicensed firearms, radioactive materials, gas cylinders, asbestos, batteries that present a fire risk, and any item prohibited by law or by our safety rules. You must comply with all applicable waste regulations and environmental laws when placing goods into storage or removing them from the site. Waste, rubbish, liquid waste, damaged goods, and any material requiring special handling must not be left in the storage unit unless we have expressly agreed to accept it and the law allows.

If you generate waste during use of the service, you are solely responsible for its lawful removal, transfer, treatment, and disposal. You must not abandon waste, fly-tip, or leave materials that could be treated as controlled waste under environmental legislation. Where items are contaminated, spoiled, or no longer suitable for storage, you must arrange prompt lawful removal. Any cleaning, disposal, remediation, or specialist handling we are required to undertake because of your breach may be charged to you in full, together with associated administration costs and any loss we suffer as a result.

8. Liability and insurance

We will take reasonable care in operating the storage service, but we do not accept responsibility for loss or damage to goods unless caused directly by our negligence or another liability that cannot lawfully be excluded. Storage of goods is at your own risk to the extent permitted by law. We are not responsible for loss arising from the nature of the goods themselves, inadequate packaging, ordinary wear and tear, vermin not caused by our negligence, or events beyond our reasonable control. You are strongly advised to arrange suitable insurance cover for the full replacement value of all stored items.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Where we are liable to you, our total liability will be limited to the extent permitted by law and, except where otherwise required, will not exceed the amount paid by you for the affected storage period or the relevant loss proven to have been caused by us. We are not liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of goodwill.

9. Security, keys, and access control

You are responsible for keeping keys, access codes, padlocks, and other security devices secure and confidential. If you lose a key or access credential, you must notify us without delay. Any costs incurred in relation to replacement, rekeying, forced entry, or recovery of access may be passed on to you where appropriate. We may refuse access if we reasonably believe that you are not authorised to enter, if security is compromised, or if access would place the facility, staff, customers, or stored items at risk.

10. Our right to move, inspect, or deal with goods

We may move items within the facility, or relocate them to another suitable area, where this is reasonably necessary for operational, safety, maintenance, or legal reasons. We may inspect goods where required by law, by a competent authority, or where we reasonably suspect a breach of these terms, a safety issue, or the presence of prohibited items. Where goods are abandoned, unpaid for, or left following termination of the agreement, we may exercise any rights available to us under the contract and applicable law, including retention, sale, disposal, or other lawful action after giving any notice required.

11. Events beyond our control

We will not be in breach of these terms if we are prevented from performing our obligations due to events beyond our reasonable control, including but not limited to fire, flood, storm, utility failure, strike, epidemic, act of terrorism, civil disorder, or restrictions imposed by public authorities. In such circumstances, we may suspend access, alter operational arrangements, or take any reasonable steps needed to protect persons and property. We will seek to resume normal service as soon as reasonably practicable, but we are not responsible for delay caused by such events.

12. Notices and communication

Any notice required under these terms must be given in writing unless we agree otherwise. Notices may be sent by post or electronic means if those details have been provided and are used for administrative purposes. It is your responsibility to keep your contact details up to date. Any notice sent to the last known address or electronic contact details you provided will be treated as received in accordance with ordinary business practice, subject to any mandatory legal requirements.

13. Complaints and disputes

If you believe there is an issue with the service, you should raise it promptly so that we can investigate. We may request reasonable information, including dates, photographs, or a description of the problem. Both parties should try to resolve any dispute in good faith through direct discussion before starting formal proceedings. Nothing in this clause prevents either party from seeking urgent relief where necessary, including where there is an immediate risk to safety, property, or the lawful operation of the service.

14. Data and privacy

Any personal data collected in connection with a Sladegreen Storage booking will be used for administering the service, managing accounts, verifying identity, improving security, meeting legal obligations, and communicating with you about your storage arrangement. We will handle personal data in accordance with applicable data protection laws. You acknowledge that security and operational records may be retained for legitimate business purposes and in line with legal retention periods.

15. Governing law and jurisdiction

These terms, and any non-contractual obligations arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms, except where mandatory consumer law provides otherwise. If any part of these terms is found unenforceable, the remaining provisions will continue in full force and effect.

By using the storage service, you confirm that you have read, understood, and agreed to these Terms and Conditions. If the customer is a business, the person entering the agreement confirms they have authority to bind that business. If any inconsistency arises between these terms and a written agreement signed by both parties, the signed written agreement will prevail to the extent of the inconsistency. These terms are intended to create a clear and fair basis for using storage services responsibly and lawfully.