Storage Slade Green Terms and Conditions
These Terms and Conditions set out the basis on which Storage Slade Green provides storage, removal, packing, loading, transportation and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order with us.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company who requests or purchases services from Storage Slade Green.
Services means any storage, removal, packing, loading, unloading, transportation, handling, or associated services provided by Storage Slade Green, including services carried out by our employees, contractors or agents.
Goods means any items, belongings, furniture, equipment, or other property entrusted to us in connection with the Services.
Contract means the agreement between the Customer and Storage Slade Green for the provision of the Services, incorporating these Terms and Conditions.
2. Scope of Services
Storage Slade Green provides secure storage facilities and associated removal and transport services for domestic and business customers. Our typical services include collection of goods, transport between premises or to our storage facility, storage for an agreed period, and redelivery or onward transport.
Unless expressly agreed in writing, we do not provide services such as specialist dismantling or reassembly of complex equipment, plumbing or electrical disconnection or reconnection, or the removal of fixtures and fittings that require specialist trades.
Our services may be subject to capacity, access, and operational limitations. We reserve the right to refuse any booking or part of a booking where we reasonably believe that the service cannot be carried out safely, lawfully or within agreed timeframes.
3. Booking Process
3.1 Quotations
Any quotation we provide is based on the information supplied by the Customer, including the volume and nature of the goods, access conditions at each address, any special handling requirements and the anticipated duration of storage. Quotations are not binding if the information supplied is incomplete or inaccurate.
Unless otherwise stated, quotations are valid for a limited period and may be subject to change due to variations in fuel costs, labour costs or other external factors. Any change in the volume of goods, access conditions, or service requirements may result in an adjusted quote.
3.2 Placing a Booking
A booking is made when the Customer confirms acceptance of our quotation and we confirm availability of the requested service date. Confirmation may be provided in writing or by other recorded means as communicated at the time of booking.
We may require a deposit or part payment to secure a booking. The Contract is formed when we issue a booking confirmation. We reserve the right to decline a booking at our discretion.
3.3 Access and Information
The Customer must provide accurate and complete information regarding the addresses involved, parking and access restrictions, the nature and quantity of goods, and any items that may require special handling. If access is restricted or different from what was previously described, we may adjust the price or, in serious cases, decline to carry out the service.
4. Payments and Charges
4.1 Prices and Inclusions
Our charges are based on the services described in the quotation or booking confirmation. Unless specifically stated, prices do not include customs duties, parking fines, congestion charges, tolls, storage insurance upgrades, packing materials that are not part of a fixed package, or additional labour due to unforeseen difficulties.
4.2 Payment Terms
We may require payment in advance of the service date, especially for storage services or larger removal projects. Unless expressly agreed otherwise, all invoices and charges are due for payment prior to the commencement of the Services or on the date shown on the invoice.
We may suspend or withhold services if payment has not been received by the required date. Where services involve ongoing storage, fees will normally be charged on a recurring basis, for example monthly, and must be paid in accordance with the relevant invoice or schedule.
4.3 Late Payment
Where payment is not received by the due date, we reserve the right to charge interest on outstanding amounts at a reasonable rate, along with any reasonable administrative costs incurred in seeking recovery of overdue sums. We may also withhold the release of goods from storage until outstanding balances are paid in full.
5. Cancellations and Changes
5.1 Customer Cancellations
If the Customer wishes to cancel or postpone a booking, they must notify us as soon as possible. Cancellation charges may apply depending on the notice period provided before the scheduled service date.
Where cancellation is made with adequate notice, we may refund part or all of any deposit or prepayment, subject to reasonable administrative charges. Where cancellation is made with short notice, or the team has already been allocated or dispatched, we may retain all or part of the amount paid to cover our costs and loss of bookings.
5.2 Changes to Service Details
If the Customer wishes to change the date, time, addresses or scope of the Services after booking, this will be subject to availability and may result in additional charges. We will inform the Customer of any revised pricing before confirming changes.
5.3 Company Cancellations
In rare circumstances, we may need to cancel or reschedule a booking due to events outside our reasonable control, such as extreme weather, vehicle breakdown, staff illness, or safety concerns. In such cases, we will use reasonable efforts to offer an alternative date or refund any amounts paid for services not yet provided. We will not be liable for any indirect or consequential losses arising from such cancellations.
6. Customer Responsibilities
The Customer is responsible for ensuring that the goods are properly prepared, packed and labelled unless we have agreed to provide packing services. Fragile or high value items must be clearly identified. The Customer must arrange suitable parking and obtain any permits required for our vehicles at both collection and delivery addresses.
The Customer or an authorised representative must be present during collection and delivery unless agreed otherwise in advance. They should check that all intended items have been loaded or unloaded and sign any job sheets or inventories as requested.
The Customer must not ask our staff to undertake any activity that is unsafe, unlawful, or outside the scope of our services. The Customer is responsible for ensuring that the premises are safe and that access routes are clear.
7. Excluded Goods and Waste Regulations
7.1 Prohibited and Restricted Items
The Customer must not submit for removal or storage any goods that are hazardous, illegal, perishable, or otherwise unsuitable, including but not limited to explosives, firearms, flammable or corrosive substances, gas cylinders, illegal drugs, live animals, plants, or goods that may attract vermin or pests.
We may refuse to handle any item that we reasonably believe to be dangerous, unlawful or inappropriate for normal removal or storage operations.
7.2 Waste and Disposal
We are not a general waste carrier and do not operate as a rubbish removal or fly-tipping service. All waste management must comply with applicable environmental and waste regulations. Where we agree, by separate arrangement, to remove certain items for disposal or recycling, this will be charged as an additional service and will be carried out in accordance with relevant regulations.
The Customer must not include household refuse, builder's waste, chemical waste or similar materials within the goods presented for removal or storage unless explicitly agreed in advance. Unauthorised waste may be refused, separated and left on site, or removed and disposed of at the Customer's cost.
8. Storage Terms
8.1 Storage Period
Goods will be stored for the period agreed in the booking confirmation or storage agreement. Where storage is on a rolling basis, the agreement will continue until terminated by either party by giving the required period of notice, or until outstanding charges are unpaid.
8.2 Access to Stored Goods
Access to goods in storage is by prior arrangement and may be subject to handling or access charges. For security reasons, we may require proof of identity and evidence of authority from any person seeking access to stored goods.
8.3 Lien and Sale of Goods
We have a right of lien over goods in our possession for all outstanding charges. If any sums remain unpaid after reasonable notice, we may, in accordance with applicable law, sell or dispose of some or all of the goods to recover our costs and charges, accounting to the Customer for any surplus after deducting expenses.
9. Liability and Insurance
9.1 Standard Liability
We will exercise reasonable care and skill in the handling, transport and storage of goods. Our liability for loss of or damage to goods, or for delays or failures in performance, is limited as set out in this section and may be subject to further limitations specified in a separate policy or schedule.
We are not liable for loss or damage arising from inherent defects in the goods, normal wear and tear, atmospheric or climatic conditions, or where goods have been packed by the Customer in unsuitable or poor quality containers.
9.2 Excluded Losses
We will not be liable for indirect or consequential losses, including loss of profit, loss of revenue, loss of business, or loss of opportunity, howsoever arising. We do not accept liability for loss of or damage to items of special value, such as jewellery, money, important documents, or collections, unless we have specifically agreed in writing to handle such items and you have declared their value.
9.3 Time Limits for Claims
Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within a reasonable period after the completion of the relevant service or, for stored goods, after the Customer becomes aware of the issue. We may require reasonable evidence, including photographs and inventories, to assess any claim.
10. Events Beyond Our Control
We are not responsible for any delay, failure or inability to perform our obligations where such issues are caused by events beyond our reasonable control. Such events may include, but are not limited to, extreme weather, natural disasters, accidents, road closures, mechanical breakdowns that could not reasonably be prevented, strikes, civil unrest, acts of terrorism, or changes in law or regulation.
Where an event beyond our control occurs, we will notify the Customer as soon as reasonably possible and take reasonable steps to minimise the impact. If the event continues for an extended period and materially affects the Contract, either party may have the right to cancel the affected services without penalty beyond a refund of amounts paid for services not delivered.
11. Personal Data and Privacy
We may collect and process personal data about Customers and their representatives in order to provide our services, manage bookings, process payments, and meet our legal obligations. We will handle personal data in accordance with applicable data protection laws and our internal policies.
We will not sell personal data to third parties. We may share necessary information with our staff, contractors, insurers, and professional advisers where reasonably required to deliver services and manage our business.
12. Complaints and Dispute Resolution
We aim to provide a professional and reliable service. If you are dissatisfied with any aspect of our services, you should raise your concerns with us as soon as possible, providing details of the issue and any supporting information. We will review the matter and seek to resolve complaints promptly and fairly.
If a dispute cannot be resolved directly, both parties agree to consider reasonable options for alternative dispute resolution before commencing court proceedings, without limiting any statutory rights either party may have.
13. Changes to These Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal or regulatory requirements, or business practices. The version in force at the time of booking will apply to that particular Contract. Continued use of our services after changes are published may indicate acceptance of the updated terms for future bookings.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract or dispute arising out of or in connection with them or with our services, are governed by and construed in accordance with the laws of England and Wales.
Both parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the provision of services, without prejudice to any mandatory rights the Customer may have under applicable consumer protection laws.
15. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, that provision will be interpreted in a way that most closely reflects the original intent while remaining lawful, and the remaining provisions will continue in full force and effect.
Any failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy. No third party shall have any rights under the Contracts Rights of Third Parties Act 1999 to enforce any provisions of these Terms and Conditions.
These Terms and Conditions, together with any accepted quotation or booking confirmation, form the entire agreement between the Customer and Storage Slade Green in relation to the services provided, and supersede any prior understandings or agreements, whether written or oral.
